What do the scores mean?
In 2019, Beachwood Medical Center (BMC) ranked as one of the best hospitals for inpatient experience in the nation for hospitals of similar size. These rankings are based on actual patient feedback that all hospitals in the US are required to collect by the Centers for Medicare & Medicaid Services (CMS). In 2019, there were 2,752 hospitals measured.
The survey that our inpatients receive is called the Hospital Consumer Assessment of Healthcare Providers and Systems Survey, administered by Press Ganey, a third party consulting company. All patients that have an overnight stay receive the survey by mail 10-12 days after they leave Beachwood Medical Center.
A majority of inpatients at Beachwood Medical Center took the time to return their survey, and their responses were overwhelmingly positive.
- 97% of all respondents said they would definitely recommend Beachwood Medical Center to family and friends
- Nearly every inpatient gave the hospital an overall rating of a 9 or 10 on a scale of 1 to 10, 10 being the best
- 94% said communication with nurses was excellent, that they always felt respected, listened to and that the nurse explained things well
- 95% said that communication with doctors was also excellent, that they always felt respected, listened to and that the doctor explained things well
When compared to all other hospitals in the survey, Beachwood Medical Center received near perfect scores, landing in the top percentile in several other important categories:
- Responsiveness of staff: 99th percentile
- Cleanliness: 93rd percentile
- Quietness of atmosphere: 98th percentile
- Discharge assistance: 98th percentile
In just six months since opening, Beachwood Medical Center has climbed to the top of hospital rankings, not only in the region but the entire US.
Comments that Beachwood Medical Center
received from inpatients include:
- “Best hospital stay ever”
- “The highest level of care that I have ever received in my life”
- “They made me feel like family”
- “Could not ask for better care”
- “This is a remarkable facility”
What is the purpose of the HCAHPS Survey?
The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure inpatients’ perspectives of hospital care. While many hospitals collect information on patient satisfaction, HCAHPS (pronounced “H-caps”) created a national standard for collecting and publicly reporting information that enables valid comparisons to be made across all hospitals to support consumer choice. The HCAHPS sampling protocol is designed to capture uniform information on hospital care from the inpatient’s perspective.
Three broad goals shape the HCAHPS Survey. First, the survey is designed to produce comparable data on patients’ perspectives of care that allows objective and meaningful comparisons among hospitals on topics that are important to consumers. Second, public reporting of the survey results is designed to create incentives for hospitals to improve quality of care. Third, public reporting serves to enhance public accountability in health care by increasing transparency.
There are currently several types of CAHPS surveys in use at Lake Health. These include: Hospital (HCAHPS), Clinician and Group (CGCAHPS) and Home Health (HHCAHPS). Most of Lake Health’s surveys are administered via mail distribution. Independent healthcare consultant Press Ganey administers the inpatient and medical practice surveys for Lake Health.